Conditions of Use for this Website

Please note that by continuing to use this website you agree to abide by these terms and conditions.
Please click here to view our Privacy Policy.
Please click here to view details of Postal Charges.
Please click here to view our Returns Policy.
Please click here to view our Credit Card Security.

Privacy
Please review our Privacy Policy, which also governs your visit to curtain-wizard.co.uk, to understand our practices.

Website Availability
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Access to this website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Website Access
Curtain-Wizard.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it under any circumstances. This website or any portion of this website (including any images, logos or descriptions) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited or used for any commercial purpose.

Your Details
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
If you use the website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please inform us immediately of any changes to the information that you provided when registering.

Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use this website for any unlawful use or purpose, to include but not restricted to any of the following activities;
1. in connection with a criminal offence or other unlawful activity:
2. send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".

General
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Curtain-wizard.co.uk.
You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data gathering and extraction tools to extract any substantial parts or information contained on this website.

Our Contract
When you place an order to purchase a product from Curtain-Wizard.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you . That acceptance will be complete at the time we send the Confirmation of Dispatch E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Customs
When ordering goods for delivery overseas you may be subject to import duties and taxes. You will be responsible for all such charges, together with any additional charges for customs clearance.

Returns and Replacements

General Information
All products are quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at info@wizardgroup.co.uk.
We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay. If you return products that were posted free of charge by us as a result of the order value exceeding £100, we reserve the right to charge a postage fee if all or part of the order is returned to us results in the aggregate value of the goods not returned to be under £100.

No Quibble Refund
If any item displaying the no quibble refund icon does not meet your expectations you may return it within 28 days for a no questions asked refund. All we require is that it arrives in original condition, including the packaging & that you obtain proof of return from your carrier. Unfortunately we cannot refund products without the original packaging or products that have been trimmed or adjusted in any way.

RETURNS ADDRESS
All items should be returned in their original condition to:
Wizard Group Ltd
322 Hartshill road
Hartshill
Stoke on Trent
ST4 7NJ

We advise you request a proof of return from your carrier or recorded delivery through the post office.

Returning Fabric or Other Cut Items
Fabric is treated by us as an item made specifically for you, as it is cut from a larger roll and is cut specifically to your required length.
Because of this we provide a sampling service to allow you to ensure that the fabric you wish to purchase is suitable fro your requirements both in respect of colour, pattern and quality.
If you wish to return fabric (or other items that have been cut to length as a result of your order), you may return them, but all items will be subject to a 20% cutting charge. This is purely to cover the waste generated.
Please ensure that you are totally satisfied for that any fabrics you order are the correct shade by ordering a sample, as all retuned fabrics are subject to our 20% cutting charge, regardless of the reason for return.
Please note that the colours depicted in our website are only a representation of the colours Our sampling service is provided to allow customers to see samples of the actual fabric before ordering. We cannot accept any responsibility for colour and/or shade differences between the representations on the website, and the actual fabric (or Ready Made Curtains). Whilst we take as much care as possible, there may be some slight shade variation between samples sent out and the colour of the actual fabric.

Returning Made To Measure Items
Made to measure items (e.g. blinds) ordered and dispatched from our website by us or and third party are not capable of being returned, and they are made specifically for your requirements.
The exceptions apply in the event of defective manufacture or damage in transit. Please see “Accepting and/or receiving Goods From us“ in respect of items damaged in transit.

Accepting and/or Receiving Goods from Us
Where you order goods from this website, and they are dispatched to you from any of our nominated carriers or postal methods, you agree to inspect the goods so far as is practical before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to good that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.

Pricing and Availability
We list availability information for products sold by us on the website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable, and we will confirm dispatch of you goods by way of a Confirmation of Dispatch E-mail.

Losses
We will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Curtain-Wizard.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
Whilst we take reasonable precautions to ensure our website is free from viruses, spyware and any other similar programs, we do not accept liability for any viruses transmitted or received during the use of this website, and it is your responsibility as the user of this website to have appropriate and or adequate software to protect against any of the above.
Our Contact Details
Curtain-Wizard.co.uk is the trading name for
Wizard Group Ltd
Registered Office at
Rope Street
Hartshill
Stoke on Trent
Staffordshire
ST4 6DJ

General Enquiries should be sent to info@wizardgroup.co.uk

Company Number 03978308
VAT Registration Number 279 3779 90 Tel 0870 360 22 33

Fax 01782 626137

Please note that as we are an internet based business, we constantly monitor our incoming emails, and while we provide contact details by telephone, any response to a problem or query will be dealt with more quickly through email. If you require us to call you regarding a problem, please provide all necessary contact details, and a convenient time.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions in force at the time that you use the website or that you order goods from us.

Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.